M10 takes your personal data seriously. Here you'll find a clear explanation of what information we collect, why we collect it, and how we keep it secure.
Have a question about data protection?
Ask SupportThis Privacy Policy is a clear agreement between m10 Baji and its users regarding the handling of personal data. By using the m10 platform, you agree to the terms outlined here. If you have any questions, our support team is always available to help.
M10 Baji collects two types of information from you — data you provide directly, and data collected automatically.
We only collect information that is strictly necessary. We never ask for excessive or irrelevant data. If you're uncomfortable providing any information, let our support team know.
M10 uses the data it collects solely for the purposes listed below — never for anything else.
We never sell your data to third parties for marketing purposes. This is a core principle with no exceptions.
M10 does not retain your data beyond what is necessary. Retention periods depend on the type of data and the purpose it was collected for.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of Active Account + 5 Years | Legal Obligations |
| Transaction Records | 7 Years | Compliance with Financial Regulations |
| KYC Documents | 5 Years After Account Closure | Licensing Authority Directives |
| Betting History | 3 Years | To facilitate dispute resolution |
| Communication Logs | 2 Years | To ensure quality of service |
| Cookie Data | 30 days to 1 year | By Cookie Type |
Once the retention period expires, data is automatically and securely deleted or anonymized. You may also request early deletion at any time — all data except that required by legal obligations will be removed.
M10 never sells your personal data to third parties for commercial purposes. However, limited information may be shared with the following parties to operate our services.
Any data shared with third parties is shared strictly on the condition that they comply with our privacy standards. No third party may further share this information with anyone else.
M10 never sells your data to advertisers, data brokers, or any other commercial entity. This is a core commitment we stand by.
The m10 platform uses cookies and similar technologies. Cookies are small data files stored on your device that help enhance your experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions and security tokens are essential for the platform to function. | Until End of Session |
| Performance Cookies | Monitoring page load times, error detection, and overall site performance. | 30 Days |
| Preference Cookies | Remembering your language, theme, and notification settings. | 1 Year |
| Analytics Cookies | Understanding which features are used most, applied to improve our services. | 6 Months |
You can turn off non-essential cookies in your account settings, though doing so may limit certain features. Most browsers also let you manage cookie preferences directly.
You have a number of rights over your own data. m10 fully respects and upholds each of these rights.
To see what information we hold about you, submit a request to support. A full list will be provided within 30 days.
You can request corrections to any inaccurate information. Data will be updated upon verification of supporting evidence.
If you close your account, you can request that all your data be deleted, except for what we are legally required to retain.
You can ask us to stop using your data for specific purposes — such as opting out of marketing communications.
You can request a copy of your data in a readable format (JSON or CSV).
You may object to the processing of your data for specific purposes. Each objection will be duly considered.
To exercise any of these rights, email us at support@m10-baji.com or reach out via live chat. Requests are typically resolved within 30 days.
M10 follows the highest industry standards to protect your data. The following measures are always in place.
In the event of a data breach, m10 is obligated to notify affected users within 72 hours and will take all necessary remedial action.
M10 strictly prohibits use of the platform by anyone under the age of 18. We take active measures to ensure minors cannot access the platform.
If you become aware of an account belonging to a minor, please notify us at support@m10-baji.com.
M10 may update this Privacy Policy when necessary. Any changes will be reflected in the "Last Updated" date at the top of the page, and users will be notified of significant changes via email or in-app notification.
Continued use of m10 after any policy update constitutes acceptance of the revised terms. We recommend checking this page regularly. If you object to any changes, you may close your account and request deletion of your data.
For any privacy-related questions, requests, or complaints, please reach out through the following channels.
Requests to delete or correct data are typically processed within 30 days. For urgent security matters, mark your email as "Urgent" to receive priority attention.
Protected Across Six Layers – Every Data Point, Every Time
All your data transmissions are secured with 256-bit SSL — the same standard used in the banking industry. No one can intercept your data in transit.
Your account requires both your password and a mobile OTP to access. Even if someone knows your password, they still can't get in without the second factor.
Your data is stored on ISO 27001-certified servers monitored around the clock, with both physical and cybersecurity protections in place.
Your name, phone number, or email is never sold to advertisers or third parties — not ever, under any circumstances.
An external team of specialists regularly audits m10's systems to identify security vulnerabilities. Any issues found are resolved promptly.
View, correct, or delete — you have full control over your personal data. You can exercise these rights at any time through our support team.
Since m10 Baji launched, we have held one belief — user trust is our most valuable asset. People share sensitive information when using a betting platform: names, mobile numbers, banking details. Protecting that trust is our responsibility.
Many people in Bangladesh are unaware of how their data is handled on online platforms. m10 is committed to changing that. This Privacy Policy is more than a legal document — it's an everyday commitment reflected in every decision we make.
Data security is one of the core responsibilities of our technology team. No new feature goes live without a thorough review of its data protection implications — that's a non-negotiable internal policy.
M10 will never call you to ask for your password or OTP. If anyone contacts you claiming to be from m10 and requests this information, it is a scam — report it to our support team immediately.
If you believe your account or personal data has been compromised, take the following steps immediately.
Beware of fake m10 websites or apps. Always type m10-baji.com directly into your browser or use a saved link.
Answers to key questions about your account and payments